Returns & Exchanges

At Continental Food Store, we strive to provide the freshest international delicacies; however, due to the perishable nature of our products, returns are handled with specific care to ensure food safety. If your order arrives damaged or incorrect, please notify us within 24 hours of delivery to initiate a resolution.

Return Process

• 1.
  Report the Issue

  Contact our customer support team within 24 hours of receiving your order, providing your order number and clear photos of any damaged or incorrect food items.

• 2.
  Verification Process

  Our quality assurance team will review your claim and photos to verify the condition of the goods against our freshness and shipping standards.

• 3.
  Approval and Instructions

  Once approved, we will provide instructions on whether the item needs to be returned or if a disposal at your location is preferred for safety reasons.

• 4.
  Refund or Replacement

  Upon final processing, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.